Further Help and Sources

Further help and support can be found at the following sources.

Support Request via SOFiSTiK Support Assistant

The SOFiSTiK Support Assistant helps you to collect all relevant information and prepares an E-Mail ready to be sent to our Support department.

In most SOFiSTIK products you can open the assistant via Help ‣ Support Assistant.

You can also open the assistant from within the SOFiSTiK Application Manager.

Changelogs

Changes to the software modules (released as service packs and hotfixes) are documented in log files. Please check the log files first. Log files can be found via SSD/TEDDY ‣ Help ‣ Log Files.

../_images/support_ssd_logfiles.png

Inside SOFiCAD you will find the Log Files via the quickstart button.

../_images/support_soficad_logfiles.png

Note

Visit the SOFiSTiK website to subscribe to RSS feeds with the latest updates!