Frequently Asked Questions

Update CodeMeter and Creating Log Files

  1. Download and install the current CodeMeter User Runtime
  2. Update the certified time in CodeMeter Control Center ‣ WebAdmin ‣ Container
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  1. (Only for dongles) Update CmStick version in CodeMeter Control Center
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If your problem is not solved by the update, please run the current version of Wibu CodeMeter’s support tool “CmDust” on your machine and send us the resulting file. If you have a network license server, please additionally send us the “CmDust” results from that server:

  1. Start CmDust via Windows Start ‣ CmDust. A command prompt opens and the program starts.
  2. After a few seconds CmDust has finished and your personal folder (%userprofile%) is opened in an explorer window. There you find the results of CmDust in the file CmDust-Result.log

Remove Trial or Education License

Use the SOFiSTiK License Manager to deactivate trial or educational licenses. Start the SOFiSTiK License Manager via Windows Start, select the license and click “Remove License”.

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Network license is blocked by another user (BIM)

It may happen that a user blocks a RCD or RCG license in the network although he currently doesn’t need to work with it.

When will a Reinforcement Detailing (RCD) license be blocked? * At the startup of the project, if SOFiSTiK Reinforcement Detailing has already been loaded in the current project before. * At the first click on any tool in the SOFiSTiK Reinforcement tab, if SOFiSTiK Reinforcement Detailing has never been loaded in the current project before.

Note

Until version 2016, the license was automatically blocked during every startup of Revit.

When will a Reinforcement Generation (RCG) license be blocked? * At the first click on any RCG tool in the SOFiSTiK Reinforcement tab until the project will be closed.